Returns and Refunds

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it. Customers are responsible for return shipping.

Any product you return must be sealed in the same condition you received it and in the original packaging. Please keep the receipt.

Appointments

As we do our utmost to minimise waiting times, we ask that you arrive at least 5 minutes prior to your scheduled appointments to complete a new patient registration from or facial consent form. 

Since we allow plenty of time for consultation and treatments, should you need to cancel or rearrange your appointment, we kindly ask that you give us at least 48 hours notice, failure to do so may incur a fee.

Payments

We ask that you pay your consultation and treatments fees at the time of your appointment. We except all credit/ debit cards except AMEX.

And please note that prices on our website may be subject to change due to individual treatment conditions. The full price of your treatment will be discussed during your consultation. 

Social Media Policy

Victoria’s Cosmetic Medical Clinic has always welcomed constructive feedback from our clients and the greater community. We see our social media platforms as an excellent way of fostering further engagement and welcome your feedback and encourage you to actively engage with us online in a respective manner.

We do, however, reserve the right to moderate the content. We may remove content that:

  • Is offensive, abusive, obscene, racist or hateful.
  • Is illegal, inaccurate or misleading.
  • Is threatening or defamatory.
  • Endorses or advertises other organisations.
  • Contains spam or viruses.
  • Is considered personal information.
  • Infringes on a person‚Äôs intellectual property rights.

We will review all posted content, including links, and remove any that we believe to be inappropriate. We may also block users from posting to our pages.

Even though social media operates 24/7 we do not monitor our pages outside of normal working hours. As we may not be aware of any inappropriate content straight away, we do encourage other users to ignore these comments. We do though encourage anyone with concerns or negative feedback to contact us directly either on (03) 6331 0377 or info@victorias.com.au during normal office hours.

Furthermore, our social media pages are not for specific servicing enquiries. Whilst we will try to answer any queries in a timely manner, it may be more effective to contact us directly either on (03) 6331 0377 or info@victorias.com.au during normal office hours.

Our Website Services

Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order and we do not have sufficient stock to full your order, we undertake to fulfil your order at the price listed at the time you ordered.

Product Descriptions

We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Gift Cards

To be used for the purchase of goods and services at Victoria’s Cosmetic Medical Clinic. Gift cards can not be used online through our website, and must be redeemed in-person at our clinic.

Our gift cards will expire 3 years from the date of issue. Not redeemable for cash. Please present at time of payment, along with the unique code received in your email.

Discounted gift cards, including our annual Christmas Gift Cards, may not be used in conjunction with any other offer, promotion, or discount.

Site Access

When you visit our website, we give you a limited licence to access and use our information for personal use.

You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

Except as permitted under the CopyrightAct1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

Hyperlinks

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.

Intellectual Property Rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

All trade marks, brands and logos generally identified either with the symbols TM or ¬ģ which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Limitation of Liability

  • If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights.  If you are not a consumer:-
    • (i)To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
    • (ii)We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
    • (iii)We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
    • (iv)We do not participate in any way in the transactions between our users.

Indemnity

  • By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Mobile App

App Owner

Victoria’s Cosmetic Medical Clinic ABN 33 613 075 522 of 12 Penquite Road, Newstead, Tas, 7250

User Profile:

Australian residents living in Australia.

Notification/s

As an app user, you agree to push notifications on goods and services provided by Victoria’s Medical Clinic and/or any related business or services.

Giveaways and Competitions

From time to time, Victoria’s will run promotions and events. By subscribing to our notifications, you agree to accept the associated marketing material.

Time

All times referred to are Australian Eastern Daylight Time.

Eligibility for Competitions and Loyalty Programs

  • Entry is open only to App subscribers.

Entry

  • Entry to these competitions is as detailed for each event. In depth detailing for this can be found on our website.

Giveaways

  • The winner will be notified in accordance with the Notification by direct call or email
  • The Promoter retains the right to substitute the giveaway of equal or greater value (including where a Giveaway is unavailable).
  • The value of the giveaway is accurate at the date of commencement of the Competition Period and based upon the recommended retail prices at the date of printing. The Promoter accepts no responsibility for any variation in the value of the giveaway after that date.
  • In the event that any Entrant winner is under the age of eighteen (18), the Giveaway will be awarded to the winner‚Äôs parent or legal guardian on behalf of the winner. It is the responsibility of the winner‚Äôs parent or legal guardian to prove their parental status or legal guardianship.
  • The Promoter will make all reasonable efforts to contact the winner. If the Promoter has not been able to contact the winner within one month (1) of the Giveaway winner announcement, or for any reason the Giveaway remains unclaimed for three (3) months after the Giveaway Determination, the relevant winner‚Äôs entry will be deemed invalid. The Promoter will choose the next closest guess and they will become the winner.

Your Information

  • The Promoter is bound by the National Privacy Principles in the Privacy Act 1988 (Cth) and by participating in this Competition, the Entrant is taken to consent to the Promoter‚Äôs privacy policy available at https://victorias.com.au/privacy-policy/
  • The Promoter requires the Entrant‚Äôs personal information in order to conduct the Competition. If the Entrant does not provide the mandatory personal information requested as part of the Competition then the Entrant will not be able to take part in the Competition.
  • Entrants‚Äô personal information may be disclosed to third parties who assist the Promoter in administering this Competition, including regulatory authorities, entities that supply and deliver the Giveaways to the Winners, and marketing and communications agencies.
  • Subscribers agree to exclusively license all of their rights, title and interest in and to their entry in any competitions or giveaways.

Risk and Liability

  • If for any reason any Promotion or Competition via this app is not capable of running as planned, the app owner reserves the right in its discretion to modify the terms of use including the giveaway and these Conditions of Entry.
  • The App owner, its associated agencies and companies will not be liable for any injury, loss or damage of any nature whatsoever (including but not limited to indirect or consequential loss) which is suffered or sustained as a result of or in connection with receiving, taking or using the giveaway, except for any liability that cannot be excluded by law.
  • If any act or omission, event or circumstance occurs which is beyond the reasonable control of the App Owner and which prevents the App owner from complying with these Conditions of Entry, the App owner will not be liable for any failure to perform or delay in performing its obligation and the App owner reserves the right (subject to any applicable law) to cancel, terminate, modify or suspend the published use..
  • These Terms and Conditions are governed by the laws of Tasmania, Australia.

Returns and Refunds

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it. Customers are responsible for return shipping.

Any product you return must be sealed in the same condition you received it and in the original packaging. Please keep the receipt.

Gift Cards

To be used for the purchase of goods and services at Victoria’s Cosmetic Medical Clinic. Gift cards can not be used online through our app/website, and must be redeemed in-person at our clinic.

Our gift cards will expire 3 years from the date of issue. Not redeemable for cash. Please present at time of payment, along with the unique code received in your email.

Discounted gift cards, including our annual Christmas Gift Cards, may not be used in conjunction with any other offer, promotion, or discount.

Loyalty Program

  1. The Victoria’s Cosmetic Customer Loyalty Program is operated by Victoria’s Cosmetic Clinic, Tasmania (We, Us or Our). By participating in our Loyalty Card Program, you agree to the Terms and Conditions.

How do I participate in the Loyalty Program?

  • All customers are entitled to a free Loyalty Program Account as part of our downloadable App. To join our free Loyalty Program, you must first download the App online at the App Store or Google Play Store, or from Victoria‚Äôs Cosmetic Medical Clinic via QR code at reception.
  • Upon purchase of any service, you will receive an allocation of points towards future discounts on services.
  • Victoria‚Äôs Cosmetic Medical Clinic will vary the rewards in accordance with internal policy.
  • Only valid application from our reception staff will count towards loyalty value.

How do I redeem my Rewards?

  • In order to redeem, you must enquire with reception staff as to balance of rewards.

Additional Information

  • We are not responsible for any miscalculated points on either side. If error occurs, balance will be calculated manually, and we reserve the right to cancel or override any technical error.
  • Loyalty Points cannot be used in conjunction with any other offer.
  • Loyalty Points cannot be redeemed or exchanged for cash or any other rewards. You cannot sell or transfer your Loyalty points to anyone else.
  • We reserve the right to terminate your membership in our Loyalty Program if we believe you have engaged in fraudulent or unlawful activity, or have failed to comply with these Terms and Conditions.
  • We may discontinue our Loyalty program in our sole discretion, at no liability to you. If so, we will notify you by publicly posting on our website at www.victorias.com.au
  • We may change these Terms & Conditions or add new Terms & Conditions at any time in our sole discretion. If so, we will publish an updated version on our website at www.victorias.com.au. Your continued participation in our Loyalty Program will constitute your acceptance of such changes.
  • These Terms & Conditions apply to our Loyalty Program in Australia and are governed by the appropriate laws.
  • If you have any questions about our Loyalty Program or our Terms and Conditions, please contact us at info@victorias.com.au

Victoria’s Adoreyes Giveaway

By entering this Competition, Entrants agree to be bound by these Terms and Conditions. Information on giveaways and how to enter this Competition form part of these Terms and Conditions.

Promoter

Victoria’s Cosmetic Medical Clinic ABN 33 613 075 522 of 12 Penquite Road, Newstead TAS 7250

Competition

Book a Hydrafacial and WIN an Adoreyes PepChat Lip Serum.

Entrants

Australian residents living in Australia.

Competition Period

Competition commences on 1 July 2024 at 5:00 pm AEST and closes on 31 July 2024 at 11:59 pm AEST.

Notification

The winner will be notified by email, phone, or socials within two (2) days of the winner being selected, and their name and a photo may be published on social media.

Giveaway

A free Adoreyes PepChat Lip Serum.

Time

All times referred to are Australian Eastern Daylight Time.

Eligibility

  • Entry is open only to the Entrants.
  • This Competition will be conducted during the Competition Period. Entries must be received by the Promoter during the Competition Period. Entries received after the Competition Period will be invalid.

Entry

  • To enter this Competition on Facebook or Instagram, Entrants must like the post on Facebook or Instagram, comment ūüíß after they booked their Hydrafacial (must be booked for July treatment), and mention the competition at checkout after their treatment.
  • The Promoter reserves the right to reject any Entry submitted to the Competition.

Winner Selection

  • A winner will be drawn on 1 August, 2024.
  • The winner will randomly selected from the names collected at reception.

Giveaways

  • The winner will be notified in accordance with the Notification.
  • The Promoter retains the right to substitute the giveaway of equal or greater value (including where a Giveaway is unavailable).
  • The value of the giveaway is accurate at the date of commencement of the Competition Period and based upon the recommended retail prices at the date of printing. The Promoter accepts no responsibility for any variation in the value of the giveaway after that date.
  • In the event that any Entrant winner is under the age of eighteen (18), the Giveaway will be awarded to the winner‚Äôs parent or legal guardian on behalf of the winner. It is the responsibility of the winner‚Äôs parent or legal guardian to prove their parental status or legal guardianship.
  • The Promoter will make all reasonable efforts to contact the winner. If the Promoter has not been able to contact the winner within one month (1) of the Giveaway winner announcement, or for any reason the Giveaway remains unclaimed for three (3) months after the Giveaway Determination, the relevant winner‚Äôs entry will be deemed invalid. The Promoter will redraw the name to select a new winner.

Your Information

  • The Promoter is bound by the National Privacy Principles in the Privacy Act 1988 (Cth) and by participating in this Competition, the Entrant is taken to consent to the Promoter‚Äôs privacy policy available at https://victorias.com.au/privacy-policy/
  • The Promoter requires the Entrant‚Äôs personal information in order to conduct the Competition. If the Entrant does not provide the mandatory personal information requested as part of the Competition then the Entrant will not be able to take part in the Competition.
  • Entrants‚Äô personal information may be disclosed to third parties who assist the Promoter in administering this Competition, including regulatory authorities, entities that supply and deliver the Giveaways to the Winners, and marketing and communications agencies.
  • Entrants agree to exclusively license all of their rights, title and interest in and to their Entry to the Promoter.
  • Winning Entrants consent to the publication of their name and photo on social media for the purposes of identifying the Competition winners.

Meta Statement

  • This competition is not endorsed, sponsored, or administered by Meta, nor is Meta associated with the contest.
  • Meta is released from any responsibility to Entrants.

Risk and Liability

  • If for any reason this Competition is not capable of running as planned, the Promoter reserves the right in its discretion to modify the terms of the Competition including the giveaway and these Conditions of Entry.
  • The Promoter, its associated agencies and companies will not be liable for any injury, loss or damage of any nature whatsoever (including but not limited to indirect or consequential loss) which is suffered or sustained as a result of or in connection with receiving, taking or using the giveaway, except for any liability that cannot be excluded by law.
  • If any act or omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Conditions of Entry, the Promoter will not be liable for any failure to perform or delay in performing its obligation and the Promoter reserves the right (subject to any applicable law) to cancel, terminate, modify or suspend the Competition.
  • These Terms and Conditions are governed by the laws of Tasmania, Australia.
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